Privacy Policy

Last updated: January 2024

4S Cleaning Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.4scleaning.co.uk or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote through our website
• Contact us via our contact form
• Apply for employment
• Submit a review
• Subscribe to our communications

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Service requirements
• Employment history (for job applications)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time and date of visits
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our cleaning services
• To respond to your enquiries and requests
• To process quotes and bookings
• To communicate with you about our services
• To process job applications
• To improve our website and services
• To comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Where processing is necessary for us to comply with the law
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third parties who assist us in operating our website and providing our services
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale of company assets, or acquisition

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For job applicants, we will retain your information for 12 months after the recruitment process has concluded, unless you request earlier deletion.

6. Your Rights

Under UK data protection laws, you have the following rights:

• Right of access: You can request a copy of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request we limit how we use your data
• Right to data portability: You can request a copy of your data in a structured format
• Right to object: You can object to certain types of processing
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyse website traffic and improve our services.

You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk